​​​A LEADERSHIP AND ORGANIZATIONAL PERFORMANCE SPECIALIST

His sole proprietorship, Confidential Intervention, offers program evaluation, conflict resolution, and consensus-building services for organizations seeking to quietly diagnose performance challenges and exact solutions without visibility to stakeholders or competitors.  Whether on one-time contracts, ongoing retainer services, or even a handshake, Dr. Donlan works quietly with leadership groups to diagnose problems, strategize solutions, and work toward building the organization’s capacity to solve these problems, themselves.  This is not a rescue or a helicopter ride, as those services tend to foster dependence and short-term solutions.  Confidential Intervention is for those organizations that wish to hold up a mirror to themselves, have an honest look and candid discussion, and take the tougher road toward professional efficacy and sustainability of results.

Dr. Donlan also offers more visible consulting for organizations in all sectors through strategic planning, leadership coaching, peak-performance team-building, ongoing communications training, internal and external stakeholder relationship building, and organizational culture analysis.

PCM Programs and Services


In 1978 NASA took advantage of this discovery by using PCM in the selection, placement, and training of astronauts.  Since then, tens of thousands of people worldwide from astronauts to entrepreneurs have put these distinctions to work for themselves and their organizations toward peak performance and satisfaction.


Today, Process Communication is being used successfully as a leadership and management tool, as a vehicle to improve organizational performance, as a powerful marketing tool worldwide, and as an incredible tool that helps health care organizations improve patient safety and satisfaction, and helps students succeed in the classroom.

In 1971, Dr. Taibi Kahler saw a PROCESS, a sequence by which people interacted with one another both in positive and negative ways.  The uniqueness of this discovery was that human behavior could be identified objectively literally second-by-second as being productive (COMMUNICATION) or non-productive (MISCOMMUNICATION).  Both patterns were sequential, measurable, and predictable.


For this discovery, Dr. Kahler was awarded the 1977 Eric Berne Memorial Scientific Award and was honored by more than 10,000 of his clinical peers from 52 countries as having provided the MOST SIGNIFICANT SCIENTIFIC DISCOVERY IN THE FIELD OF PSYCHOLOGY.


Dr. Kahler translated his concept into a non-clinical model of communication for business and individuals.  PROCESS COMMUNICATION was developed to offer business people a firm behavioral, management, and interaction foundation. 

Dr. Taibi Kahler has developed a model entitled the PROCESS EDUCATION MODELTM for use in pre-K, as well as in K-12 schools and in higher education.

Dr. Ryan Donlan  is one of a select few consultants regionally to be dually certified in the Process Communication Model PCM® and the Process Education Model PEMTM.



The Heromaker:


  • ​How Superintendents Can Get Their Boards to Do the Right Thing

  • Uncommon Sense is Half the Work

  • Knight Moves in School Leadership


The Difference Maker:


  • School Boardmanship and Governance

  • Leading and Leveraging from Left Field


Minds Unleashed:


  • How Principals Can Lead the Right-Brained Way

  • The Assistant Principal’s Classroom

  • Leading the Business of School Excellence

  • Air Traffic Control in Organizational Success

  • School Management with No Apologies

  • Leadership of the Third Kind

  • The Secret Solution to School Success


Self Before Others in School Excellence The Missing Vowel of Mediocrity:


  • The “I” in Team


Special Expertise with The Process Communication Model(PCI) for Professional and Personal Satisfaction and Results

Dr. Ryan Donlan  is a Master Trainer in both Process Communication Model PCM® and the Process Education Model PEMTM.


Process Communication is an innovative tool that enables us to understand, motivate, and communicate more effectively with others.  People have experienced greater success and power in their personal and professional lives after learning and applying the principles of Process Communication.
In terms of the model’s history, Dr. Taibi Kahler discovered long ago how to identify and respond appropriately to patterns of productive behavior (successful communication) and non-productive behavior (miscommunication) second-by-second.  In 1971, Dr. Kahler saw a PROCESS, a sequence by which people interacted with one another both in positive and negative ways.  The uniqueness of this discovery was that human behavior could be identified objectively literally second-by-second as being productive (COMMUNICATION) or non-productive (MISCOMMUNICATION).  Both patterns were sequential, measurable, and predictable.


For this discovery, Dr. Kahler was awarded the 1977 Eric Berne Memorial Scientific Award and was honored by more than 10,000 of his clinical peers from 52 countries as having provided the MOST SIGNIFICANT SCIENTIFIC DISCOVERY IN THE FIELD OF PSYCHOLOGY.

Process Communication Model (PCM)®

Note as well that Dr. Ryan Donlan offers the following training opportunities, as well as custom-designed training for schools, corporations, agencies, organizations, and groups:

Dr. Ryan Donlan offers the following Programs and Consulting Service Profiling: Process Communication Model® Seminars with Profiles Include: Process Communication Management Seminar®, Process Communication Model Seminar®, Advanced PCM Seminar®, Process Selling Seminar®, Quality Teams Seminar®, Banking on People Seminar®, Creating Communities of Caring Seminar©, Quality Relations Seminar®, Quality Negotiations Seminar©, Quality Patient Relations Seminar©, Quality Volunteer Management Seminar©, Experiencing Excellence Seminar©, Process Mentoring Seminar®, Process Parenting Seminar®, The Process Coaching Seminar®, Key to Me Seminar®, How to Relate to Your Mate Seminar©, The Process Facilitation Seminar©, Process Teaching Seminar®, Communication for Educational Leaders Seminar©, and the Quality Educator Relations Seminar©  Profiles Include: Kahler Key to Me Profile®, Kahler Key to Stress Profile©, Kahler Personality Assessment Profile®, Kahler Key to Me for  Educators Profile®, Kahler Key for Students Profile®, Kahler Key to Parenting Kids Profile©, and the Kahler Key to Mentoring Kids Profile©

Dr. Ryan Donlan offers the following consultancy services: